Termini e Condizioni

B2C Terms

Generali/Validità

1. Cream della Cream Switzerland GmbH, via Pietro Capelli 18, 6900 Lugano, Svizzera. I Termini e le Condizioni di seguito riportati si applicano a qualsiasi operazione di consegna del Venditore. Ciò implica l'accettazione vincolante da parte dell’Acquirente dei Termini e delle Condizioni.

2. Qualsiasi termine o condizione generale contrari a quanto qui riportato e proposti dall’Acquirente diventeranno parte dell'accordo solo qualora il Venditore li abbia accettati o abbia intenzione di accettarli per iscritto (cioè non in maniera tacita). Il Venditore non accetterà Termini e condizioni dell’Acquirente, a meno che questi non siano stati o saranno accettati per iscritto.

2 Right to return the goods

1. You may return the goods received within two weeks, without giving any reasons, simply by sending them back. This period will begin on the day after you receive the goods and this information on returning goods, but not before our information requirements in accordance with § 312g section 1 sentence 1 of the German Civil Code in conjunction with article 246 § 3 of the Introductory Law to the Civil Code have been fulfilled. Only goods not suitable for packaging (e.g. awkwardly-shaped goods) may also be returned by a written demand, e.g. by letter, fax or e-mail, to take the goods back. This deadline will have been met, provided that the goods are sent off in time. All goods are returned at our expense and at our risk.

We request that within the European Union and Switzerland the demand to return the goods should be submitted in writing,e.g. by letter, fax or e-mail. Cream della Cream Switzerland GmbH will then arrange for UPS to pick up the goods directly, unless the goods are sent to us immediately without a prior request to return them.

A request to return the goods must be sent to:
Cream della Cream Switzerland GmbH
Via Pietro Capelli 18
6900 Lugano
Switzerland
support@secretoutlet.com

 

The goods must be sent to:
Spedimex
7R Logistics Park
ul. Maratońska 104 A
94-102 Łódź
Poland

2. You will find all documents that might be helpful to you in returning the goods in the original delivery. The goods must be returned to our warehouse in Poland, NOT to Switzerland. You will be required to pay any costs incurred, such as customs duty, return postage etc., should the goods be wrongly addressed.

3. Costs cannot be reimbursed until Cream della Cream Switzerland GmbH has received back the customer’s complete order with all tags remaining in original condition and original packaging.

3 Consequences of return

1. Should the goods be properly returned, both parties are required to return any services received or use provided (e.g. benefits of use). Should you be unable or only partly able to return or restore the services or use received (e.g. benefits of use) or only in a worsened condition, you will be required to compensate us for their value. You will only be required to compensate us for deterioration or refund the value acquired through use should this use or deterioration be due to treatment that goes beyond an inspection of the product’s qualities and how it works. You will not be required to compensate us for deterioration resulting from simply putting the product to use in the correct manner. You must only refund the value acquired through use if you have used the product in a manner that goes beyond an inspection of the product’s qualities and how it works. “An inspection of the product’s qualities and how it works” covers testing and trying out the goods in question, as is possible and customary, for example, in a shop.

Obligations to make payments must be fulfilled within 30 days. This period begins for you when you return the goods or request that they may be returned and for us when they are received.

2. Your credit card will be charged when the goods are dispatched. The card will be credited if the goods are returned, possible currency exchange losses will however not be refunded.

3. Please refer to our Service Team by e-mail under support@secretoutlet.com should you have any questions.

4 Formation of the contract

1. A contract between you and Cream della Cream Switzerland GmbH will not exist until we have dispatched the goods ordered to you. You will have submitted a binding offer to us to conclude the contract with you by transmitting an order to us entered on our website. We will carry out the order once you have entered all the data requested during the ordering process and finally confirmed the order by pressing the button “Please order and charge me”.

2. Cream della Cream Switzerland GmbH is entitled to reject your order without providing any reason.

5 Important information

1. The goods offered under www.SecretOutlet.com are presented in the form of digital photographs of the actual products. Minor differences between this presentation and how the goods really appear do not constitute a defect in the goods ordered.

2. We would like to draw your attention to the fact that products shown on www.SecretOutlet.com may no longer be available or obtainable at the time of the customer’s visit and that the relevant prices might have changed. The prices offered are shown in Euro, including value added tax but excluding shipping costs.

3. The customer consents to a possible part-shipment by Cream della Cream Switzerland GmbH by entering the order.

6 ORDINI CONTENENTI ARTICOLI IN OMAGGIO

1. Gli ordini che includono articoli omaggio non sono idonei a reso, cambio o rimborso, né totale né parziale. Completando un acquisto che dà diritto a tale omaggio, riconosci e accetti che l’ordine non potrà essere restituito.

7 Delivery and dispatch

1. The goods will be delivered solely by UPS. Cream della Cream Switzerland GmbH will bear the risk of transport to the customer.

2. The goods will approximately be ready for shipment on the day following your order. Unless anything different is agreed, the delivery will be made from the warehouse to the delivery address given by the customer. Please note that the customer will be charged with all import taxes, customs duties and handling charges that are different in each country.

8 Payment, payment arrears

Cream della Cream Switzerland GmbH can offer the customer five payment methods (depending on the coutry):

PayPal, Klarna (invoice to be paid within 14 days, only available in DE, AT, NL), Sofortüberweisung/iDeal, cash on delivery or credit card.

The customer will be required to pay any transfer costs or bank charges incurred.

Any credit notes for returned goods that were paid for in cash on delivery will be transferred back to your bank account. We therefore ask you to provide us with the relevant bank account details when requesting a return. All other payments will be reimbursed with the relevant method of payment (PayPal, credit card).

Procedure when paying by credit card:

Cream della Cream Switzerland GmbH has a security encoding for data with SSL connection (Secure Socket Layer). This method of encoding protects your credit card data against eavesdropping and manipulation during transmission. It is therefore impossible for unauthorised persons to read this data during transmission in the Internet. The goods will be delivered as soon as the bank or credit card company has confirmed that payment has been made.

We accept the following credit cards: Visa Card and Master Card.

With the exception of counter-claims that are undisputed or have been established in law, a right to withhold or to refuse service on the part of the buyer is excluded in relations between businesspeople.

9 Reservation of title

Goods delivered will remain the property of Cream della Cream Switzerland GmbH until completely paid for.

10 Warranty

The provisions of the Law on Warranty will apply.

11 Product Safety and Usage

Avvertenze e informazioni di sicurezza

Per la tua sicurezza e per un utilizzo ottimale dei nostri prodotti, ti invitiamo a tenere conto di quanto segue:

1. Informazioni generali di sicurezza: I nostri prodotti sono progettati per l’uso previsto. Ti preghiamo di seguire le istruzioni per la cura e la pulizia per preservarne qualità e sicurezza.

2. Avvertenze specifiche:

● Evitare il contatto diretto con fiamme libere, soprattutto per i materiali sintetici.

● Piccole parti, come bottoni o fibbie, possono rappresentare un rischio di soffocamento per i bambini se non gestite correttamente.

● Chi è allergico alla pelle o a materiali sintetici dovrebbe testare il prodotto per eventuali reazioni.

3. Istruzioni per l'uso:

● Pulire i prodotti seguendo le istruzioni riportate sull’etichetta di cura.

● Non adatto a temperature estreme o usi impropri.

4. Raccomandazione per età: I nostri prodotti non sono adatti a bambini sotto i 3 anni se includono parti di piccole dimensioni.

5. Informazioni sul packaging e sul riciclo: Si prega di smaltire l’imballaggio in modo responsabile e di verificare le linee guida locali sul riciclo.

Per ulteriori informazioni o domande, il nostro team di assistenza clienti è a disposizione: https://www.secretoutlet.com/contactus/.

12 Data protection

Cream della Cream Switzerland GmbH will store and process all customer data solely in accordance with the relevant laws on data protection. In particular, personal data will only be recorded and stored in order to process an order for goods or, should you have given your express consent, also used for marketing measures by Cream della Cream Switzerland GmbH, such as for example in distributing newsletters. We will not keep personal data any longer than is necessary. We will not forward personal data to third parties. Excluded from this provision are Cream della Cream Switzerland GmbH’s service partners that require transmission of the data in order to process the order. In such cases, however, the amount of data transmitted will be limited to the required minimum.

13 Choice of law, validity

Only German law, to the exclusion of UN purchase law, will apply. Should one or more provisions be or become invalid, this will not affect the validity of the remaining provisions.

Last amended on 01 / 14